Please find a list of frequently asked questions below.
If you have an Amtech software product and have a more specific question about your software please login to the members area to find further FAQs.
For users with PremierCare Support, when you log in, you will find detailed technical questions and answers relating to the products you have purchased.
If you are using Estimation software you can access your support area here. This is for users with ProCover Support.
We do not have access to your credit card details at any time. All transactions are handled by Sage Pay for your complete security. Sage Pay process millions of secure payments each month for over 30,000 businesses. The transaction is carried out by Sage Pay secure systems for your confidence.
If you place your order before noon Monday to Friday it will be delivered the next working day.For security all deliveries will be by courier.All packages will need to be signed for. If no one is available the package will be taken back to the depot and a card left saying the courier called. They will try to deliver again. After two attempts an additional delivery charge will apply.Delivery charge throughout the UK is £15.00
Listed below are the minimum system requirements for computers and Pocket PC's using AMTECH software.
Computer (desktop or laptop)Minimum computer and system requirements are:
Operating Systems
The following operating systems are supported:
An NTFS file system must be used (not FAT32)
The AMTECH product suite cannot be installed to a compressed drive
All antivirus and firewall software must be disabled prior to the installation
AMTECH Mobile SoftwareAMTECH Mobile software (FastTest Mobile and GasCert Mobile) require a PDA (Personal Data Assistant) or SmartPhone with touchscreen capabilities using a stylus and a minimum of 64Mb of memory, running Microsoft Windows Mobile 6, 6.1 or 6.5.Microsoft ActiveSync V4.5 or Windows Mobile Device Centre is also required to transfer data to your desktop PC. See chart below:
PDA Operating System
Desktop Operating System
Microsoft connectivity software required
AMTECH Mobile software is installed using a desktop or laptop PC.All Mobile Software requires one copy of the same desktop version.
Please Note:AMTECH Mobile software cannot be installed onto a PDA using a Palm, Apple or Blackberry operating system. Devices using the Windows Mobile 7 operating system are not compatible with AMTECH Mobile software.
Printers
It is essential that you are using a printer which is on the Microsoft 'Hardware Compatibility List' and that you obtain the most recent Printer Driver available for your printer from your printer manufacturer.
Question
Are there any instructions for installing 2012 electrical software
Answer
Yes - Guidance notes can be found here - www.amtech.co.uk/installation
This page also includes links to further helpful literature